Terms and Conditions are as follows
Products and Services. Products refers to garments purchased from the Shop. All products are represented as accurately as possible and though a great deal of care has been take to show true colours, different screens and monitors may show these colours differently. The sizes are detailed in inches in addition to approximate UK dress sizes which are to be used as a guide only. The measurements given in inches refer to the measurement of the body the garment will properly fit. Services refers to garments commissioned through Made to Order contract, see below.
Payment will be made at the time of purchase in the checkout process which is prompted. Items will remain available to buy in the shop until such time as the items are paid for. Failure to checkout items in a cart could result in being sold to another customer.
Returns can be made in such event that the item is unsuitable for whatever reason. Before a refund can be made, the item must be returned in the condition it was received, in the same packaging, to the address supplied and inspected on receipt to be found satisfactory. The customer returning the item will be responsible for paying the postage and is obliged to use Royal Mail Special Delivery (or international equivalent for non UK customers) to protect against delay and or loss and damage.
Delivery. All garments are supplied wrapped in unbleached tissue, tied in ribbons. All items are posted with Royal Mail using the Special Delivery Service, this provides a level of insurance and guarantees the item will be delivered before noon the following day within the UK requiring a signature on receipt. If you are not available to take receipt of the delivery, you will then be able to collect it from your Post Office. I believe this is the best service available.
Made to Order contracts are drawn up in addition to these Terms and Conditions in the event that a garment is commissioned through the Made to Order service. The enquiry and subsequent consultation are provided free of charge and exempt of obligation. The contract will be drawn specifically for the individual and agreed upon with a non-refundable retaining deposit, after which the contract is binding to the terms therein.
Loss of buttons. If your garment has buttons they will most probably be vintage and in low supply or in fact the only ones, I will have taken every care to ensure they are very well attached, however wear and use can set them free on occasion. It is possible I will be able to replace lost buttons, please contact me by email to look into this.
Friday 25th May 2018 GDPR Compliance and notes
Curious Tinker is entirely operated by one person, thats me, Cathy Thomas. It is important to me to share this information with you because I take your privacy very seriously and only collect, store and use your personal information for the specific purposes as outlined below.
I sell handcrafted goods, make alterations and repairs and deliver workshops and events by selling them online via this website, Etsy, instagram, Facebook, Twitter and by direct emails. Payments for items purchased on Etsy are taken by via Etsy’s Automated Payment Service . For items requested through Facebook, Instagram, Twitter or direct email the payment is via Paypal or bank transfer. This website is managed by Woo Commerce and WordPress. At Public events, I manage card payments with iZettle. My business insurance is from Direct Line. I send my goods by Royal Mail and Parcel Force. I bank with The Cooperative Bank plc.
Curious Tinkers uses third party platforms including Etsy, Facebook, Instagram, Twitter and PayPal as well as couriers such as Royal Mail and Parcel Force; iZettle, WooCommerce, WordPress. These have their own privacy policies and practices which I do not control. You should access these third party policy documents via their individual websites. My Website is linked to Google Analytics, the data I am able to access there is limited to the privacy policies of Google and contains no personal information that I am able to obtain. This is used purely to understand the browsing habits and statistics collected by Google, of my website users; and is presented to me as visual and statistical data without any specific or individual content whatsoever.
If you place an order through this website or Etsy, I will have access to your personal details, eg, name, billing/ delivery address, I require this information to fulfill the order and only keep the information until your order is completed and dispatched. You are under no statutory or contractual requirement or obligation to provide me with your personal data, but failure to do so will mean that I am unable to fulfil your order. The information is held for me on Etsy or in this website, I do not have any control over how long this information is retained. My use of this information is purely for the fulfillment of the order and will not used for any other purpose or third party sharing.
When you request to buy a product via Facebook, Instagram, Twitter or direct email, I will ask you for an email address and send you an invoice via Pay Pal or by email. Any details you give me, eg name, postal address, email, are solely for the purpose of processing and fulfilling the requested order, I do not have access to information regarding your bank or credit card accounts. Conversations that take place through third party platforms or via email are entirely related to your order. Any information collected in relation to your order is kept confidential, securely stored, and not shared with any third party. All information is stored in a password protected digital format, my service provider is BT. It may also be down loaded to an ipad or mobile phone. The ipad and mobile phone are used only by myself and are password protected.
I will retain your personal data for no longer than reasonably necessary, which could be upto a period of approx 7 years, this is for the purpose of providing HMRC with evidence of legitimate trading, after this period of time elapses your details will be deleted from my records.
The data I collect and store is limited to, name, address, email address, phone number and physical statistics of relevance (dress size) . These are stored for the soul purpose of fulfilling contractual orders made by customers and no other reason.
If you receive a contract of commission which includes a clause on photography, and you choose to share photography with me, the details of the use and storage of the photographs is covered within the contract and are agreed upon therein.
You have the right to know what personal data I hold about you, and to ask for that data about yourself to be amended or deleted. You also have the right to make a complaint to the ICO if you believe the data has been misshandled.
It is my future intension to begin a mailing list using MailChimp; once this is operational, the policies and practices of my use of this third party platform will be visible via the MailChimp website and I will conduct my use of the service within the consensual practices therein.
Author, Cathy Thomas, Data Controller at Curious Tinker
8 Robartes Road, Newquay, Cornwall UK TR7 2HG